Terms of Service

Last updated: 15 September 2026 · Version 1.0

1. Who we are

Ateliqo is a business name registered in Cyprus (Business Name Reg. No. ΕΕ 62949). In these terms, "Ateliqo", "we" and "us" mean Ateliqo. You can reach us at info@ateliqo.com. Our full business details are at the end of this page.

2. What these terms cover

These terms apply when you:

• buy products from our online shop at ateliqo.com (NFC pet tags and other products),
• use the Ateliqo pet profile service at tag.ateliqo.com (the pet owner portal and the public pet pages shown when a tag is tapped).

Business customers who order custom NFC smart-link tags may agree separate written terms with us. Where there are none, these terms apply.

Please also read our Privacy Policy and our Shipping & Returns policy, which form part of these terms.

3. What an Ateliqo pet tag is — and what it isn't

An Ateliqo pet tag is a contact tool. When someone finds your pet and taps the tag with a phone, they see the contact details you chose to show and can let you know where your pet is.

An Ateliqo tag is not:

• a pet recovery or search service,
• a tracking device — the tag has no GPS. A location is only shared if the person who finds your pet chooses to share it from their own phone,
• insurance, or a guarantee that your pet will be found or kept safe,
• a replacement for identification required by law. In Cyprus, dogs must be microchipped and must wear a collar tag showing the owner's phone number and the dog's registration number. You remain responsible for this and for all other legal obligations, such as registering your pet and reporting a lost dog to the authorities.

4. Buying from our shop

Prices. Prices are in euro (EUR). The total price, including shipping, is shown at checkout before you pay.

Payment. You pay in full at checkout by card or another method offered on the payment page. Payments are processed by Stripe; we never see or store your card details. The charge appears on your statement as ATELIQO.COM.

Your order. After you pay, we email you an order confirmation. That email confirms our contract with you. If we cannot fulfil your order (for example, a custom design we cannot produce), we will tell you and refund you in full.

Custom orders. Custom tags are made to the design you choose, so they cannot be cancelled or returned because you changed your mind — only if they are faulty or not as described. Please check your choices before paying.

Delivery and returns. Shipping, delivery times, returns, your 14-day right to cancel, and refunds are explained in our Shipping & Returns policy.

5. Your pet profile account

• You must be at least 18 to create an account, and you must have the right to act for the pet you register.
• Keep your login details safe. You are responsible for what happens in your account.
• Give accurate information and keep your contact details up to date — found-pet alerts are sent to the email address in your account, and only after you have verified it.
• You choose what is shown on your pet's public page. Anything you add there (for example your phone number, email, address or social links) can be seen by anyone who taps your pet's tag. Show only what you are comfortable sharing.
• Only upload photos and information you have the right to use.
• Do not use the service to give false information, to harass anyone, or to track a person without their consent.

Claiming a tag. You activate ("claim") a tag by tapping it and registering it to your account. Because claiming is only possible by reading the tag's NFC chip, a successful claim shows that the tag was working when you received it.

Transferring a tag. A tag can be moved to another owner only through our support, with proof that the request is legitimate (for example, proof of ownership of the pet, a police report or a court order). We are not responsible for disputes between current and former owners about who owns a pet or a tag.

Suspension. We may pause or disable a tag or account that is being misused or breaks these terms. Where possible we will tell you first and explain why.

6. How the service works — and its limits

• To read the tag, the person who finds your pet needs a phone with NFC switched on. Some phones have no NFC, NFC can be switched off, and thick or metal phone cases can block it. These things are outside our control.
• We do our best to keep the service running, but we cannot promise it will always be available without interruption (for example during maintenance).
• We cannot guarantee that anyone will tap the tag, contact you, or return your pet.
• Each tag is tested before it is shipped. We will not accept claims that a tag stopped working because a particular finder could not read it after you successfully claimed it; faulty products are still covered by your legal guarantee (see section 8).

7. Keeping the service running

The tag itself is a passive physical product; the pet page it opens depends on our servers. We commit to running the service for at least two (2) years from the date of your purchase. After that, if we ever decide to close the service, we will:

1. email all registered users at least 30 days in advance,
2. give you a way to download your pet profiles, scan history and contact details, and
3. where reasonably possible, point tags to a simple page with your contact details, or to a partner service.

8. Guarantee and liability

Your legal rights. Nothing in these terms limits your rights as a consumer under EU and Cyprus law. Products you buy from us are covered by the legal guarantee of conformity (at least 2 years): if a product is faulty or not as described, you are entitled to a repair, replacement or refund as the law provides.

Our liability. Where the law allows, our total liability to you in connection with a product and the service linked to it is limited to the price you paid for that product. We are not liable for:

• what finders or other people do with information you chose to show on your pet's public page,
• a finder being unable to read a tag because of their phone or its settings,
• harm arising from disputes between current and former owners of a pet or tag.

9. Pausing, deleting and closing your account

In the pet portal (Profile → Privacy & Data) you can pause a tag, request deletion of a tag, or request deletion of your whole account.

Deleting a tag or your account is permanent: the affected tags stop working, and your pet profiles, photos and scan history are deleted. Order records are kept in anonymised form because tax law requires it. Details are in our Privacy Policy.

10. Changes to these terms

We may update these terms, for example when we add features or when the law changes. We will show the date of the latest version at the top of this page and email registered users about important changes before they apply. The terms that applied when you placed an order continue to apply to that order.

11. Law and disputes

These terms are governed by the laws of the Republic of Cyprus. If you are a consumer, you keep any protection given to you by the mandatory laws of the country where you live, and you can bring a claim in the courts of Cyprus or of your country of residence.

If something goes wrong, please contact us first at info@ateliqo.com — it is usually the fastest way to sort it out.

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Business details · Ateliqo · Business Name Reg. No. ΕΕ 62949 (Department of Registrar of Companies, Cyprus) · Nicosia, Cyprus · info@ateliqo.com